We made a few significant changes over the last couple of months. Azapi’s goal for 2016 is “automation and sustainability”. This means putting systems in place to efficiently support your business and add value to you as a client.
We started preparing new systems for the company end of last year and can now say that our first billing run was sent out from this new platform. As of 1 August all our projects will run via the new platform as well.
You would have noticed that your invoice looks different now. All invoices are issued with a note stating “Unpaid”. Once your invoice has been paid and reconciled you will receive an updated version showing “Paid”. This is equivalent to a receipt.
A considerable amount of time was spent to test the system and make sure the information loaded is correct. Should you have questions regarding your billing, or see that the services listed are not correct, please send us an email to firstname.lastname@example.org.
This new system is completely transparent and will give you online access to your account. It is also mobile, so you will be able to access it whenever and wherever needed. In time, login details will be provided to you and you will be able to track updates, log support tickets, track project progress, order new services and much more.
We have created one centralised point where assistance and maintenance requests can be sent to: if you need us, send an email to email@example.com. This will log a ticket for your request and we will be able to track how your request was handled. If the ticket was not attended to within our set response time, the ticket will be escalated. This means that a manager has been informed of the situation and will need to give priority to the request.
Please bear with us during this transition. If you have feedback, you are welcome to share it with us. We will appreciate your suggestions and positive inputs. Thank you for your support.